Darning

Due to the current COVID-19 health crisis we are taking extra precautions to offer repair and alteration services. We require that all garments be washed and unworn before they are shipped to us - NO EXCEPTIONS. Our workspace is sterile and all garments will be handled with gloves and our repair staff will be masked. We reserve the right to refuse to work on any garment we determine to be soiled or unclean which will be returned to the customer minus the $10 shipping and handling fee.

Worn a hole in your favorite jeans? We can fix that! We use a darning machine and to reweave the fabric with color matching thread, and then reconstruct the garment with our small fleet of new and vintage machines to get your jeans looking good as new.

Please see the details section for a breakdown on pricing and conditions!

Please note the specific item(s) in the comments section when checking out.

The Process

  • Darning services start at $20, and increase depending the scope of the work required.
  • The $20 check out fee is a refundable deposit but please keep in mind the cost of the repair may be higher.
  • Once the garment is received you will be contacted with a quote before services are rendered.
  • Alternatively, if you would like a more accurate estimate of the cost of work, please contact and send photos of the work required to repairs@franklinandpoe.com. This estimate is non-binding, and a formal quote will be given once our repair staff sees the job in person.
  • If the quote is denied, we will ship your garments back to you and refund your $20 deposit. The shipping and handling fee of $10 is non-refundable.

Shipping

  • Due to the COVID-19 situation, completion of repairs may take longer than usual, you will be provided with an estimate of when your items will be complete when you receive your full quote.
  • The customer is responsible for shipping charges to Franklin and Poe for repair. The $10 shipping fee at checkout serves as your return shipping and handling fee.
  • World-wide shipping via (USPS/UPS/FedEx/DHL). You will receive a tracking number via email.

Returns

  • Hemmed or altered items cannot be returned. Please be sure of your inseam measurements prior to submitting your order.

Questions




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