Chainstitch Hemming

Due to the current COVID-19 health crisis we are taking extra precautions to offer repair and alteration services. We require that all garments be washed and unworn before they are shipped to us - NO EXCEPTIONS. Our workspace is sterile and all garments will be handled with gloves and our repair staff will be masked. We reserve the right to refuse to work on any garment we determine to be soiled or unclean which will be returned to the customer minus the $10 shipping and handling fee.

We hem all brands of jeans purchased anywhere in the world using a vintage Union Special 43200G chainstitch machine. A hem done on a 43200G is one of those key details that can make or break a pair of jeans for many denim heads. The reason is the roping effect caused by a slight defect in the mechanism so the top and bottom part of the fabric feed through at different tension.

Please note the specific item(s) in the comments section when checking out.

  • Chainstitch hemming performed on a vintage Union Special 43200g
  • Hem thread will be matched as closely as possible to the original thread
  • For other thread options please contact us at repairs@franklinandpoe.com
  • Measurements will be matched to within ¼ inch
  • Lay your jeans flat and with a fabric measuring tape follow the inseam from the crotch seam to your desired length. If you would like to have room for a cuff please include that in the total inseam measurement.
  • For any measurement questions please contact repairs repairs@franklinandpoe.com

Shipping

  • World-wide shipping via (USPS/UPS/FedEx/DHL). You will receive a tracking number via email.
  • Low flat rate shipping. Free shipping over $250 on domestic orders. Please see "Shipping, Returns, and Exchanges" under our "INFO" tab on any page for up-to-date shipping rates.
  • Most packages are shipped via USPS or UPS in the lower 48.
  • Orders shipped to an APO/DPO address are shipped via USPS.
  • International orders are shipped primarily through DHL or UPS. Please be aware that the customer is responsible for any local customs or duties placed on the package upon arrival. As we ship worldwide, we have no knowledge of country specific import taxes, so please refer to guidance from your local government.

Returns

  • We accept returns for full refunds within seven (7) days of the order delivery date.
  • Store credit for returns will be issued within fourteen (14) days of the order delivery.
  • All Items for return or exchanges must be postmarked within the seven (7) day period after authorization.

Exchanges

  • We carry limited quantities of many items. To ensure an exchange can be fulfilled, contact us at info@franklinandpoe.com.

Please Note!!!

  • Franklin and Poe is not responsible for shipping costs on exchanges or returns.
  • We only accept items for return or exchange if they are in new condition with original tags, unworn and unaltered.
  • All merchandise purchased on sale, grooming products, underwear, and consignment are final.

Questions




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